Dec 12, 2023

Fibre Broadband Installation FAQ’s ...

Looking to understand some of the most common questions around fibre broadband installations?

As fibre broadband network builders, we understand what makes an excellent installation experience.

How long does a fibre broadband installation typically take?

Typically, installations can take around 2 hours, but in some cases they can be longer. This can depend on factors such as the complexity of the fibre installation and the amount of work required.

Do I need to be home during the installation?

Yes, it's essential to have someone over the age of 18 present during the installation. The technician will need access to your property and will need to ask you some questions about where you would like to have your termination point installed.

Will the installation disrupt my current internet service?

Generally, the transition to fibre broadband should be seamless, and there's no disruption to your existing service. The installation process ensures that you can switch to fibre without downtime.

Do I need to change my Wi-Fi router for fibre broadband?

In some cases, you may need a new router that's compatible with a full fibre service. Your Internet Service Provider (ISP) will provide one if necessary. If your existing router is not compatible, they will guide you through the process of upgrading.

Can I keep my existing phone number when switching to fibre broadband?

You may be able to keep your existing phone number, but it does depend on the ISP you are switching to, so it’s worth checking with them first.

Do I need to pay for the installation, and are there any hidden costs?

Some ISP's offer free installation, while others may charge a fee. It’s crucial to clarify any potential costs with your chosen provider before scheduling the installation to avoid surprises.

What happens if I have an issue with the installation or service?

Most ISP's have customer support lines that you can call if you encounter any issues or have questions during or after installation. They will assist you in resolving any problems that may arise.

Can I install fibre broadband myself, or do I need a professional technician?

Installing fibre broadband typically requires a trained technician. It’s not a straightforward DIY project because as it involves specialised equipment and expertise. The technician can complete the comprehensive setup and connections required for a reliable service.

Will the technician need access to every room in my home during installation?

Technicians usually need access to the rooms where the ONT (Optical Network Terminal) and router/mesh nodes will be located. To ensure full Wi-Fi coverage of your home, testing will need to be carried out and therefore access to all rooms would be required.

Do I need to prepare anything before the installation?

Clearing a path for the technician, moving furniture, or providing easy access to the installation point can help speed up the process. Ensure that the designated installation area is clear of any obstacles. This area can be decided on the day with your engineer.

What should I do if I want to cancel or reschedule my installation appointment?

If you need to reschedule or cancel your installation appointment, contact your ISP well in advance to make alternative arrangements. They will guide you through the process. Every ISP is different so be sure to let them know as soon as possible if you need to change or cancel your appointment.

Is fibre broadband available in my area?

Availability can vary by location, so it's essential to verify before scheduling an installation. You can check your availability on our network here.

What is the difference between fibre to the premises (FTTP) and fibre to the cabinet (FTTC)?

FTTP means the fibre optic cable runs directly to your home, offering faster and more consistent broadband speeds. FTTC, on the other hand, means the fibre goes to a cabinet in your neighbourhood, with the final stretch using traditional copper wires which provides a more unreliable and slower connection.

Can I choose where the fibre equipment is installed in my home?

In most cases, you can discuss the installation location with the technician. They will try to accommodate your preferences while ensuring optimal signal quality and easy accessibility.

Will the technician explain how to use the new equipment and connect my devices?

Yes, the technician will typically provide a brief demonstration of how to connect your devices and use the new equipment, such as the router. If you have any questions, please feel free to ask the technician during your installation.

What happens if I'm not satisfied with the installation or the quality of service?

If you are not satisfied with the installation or the quality of your service, contact your ISP's customer support immediately. They should address any concerns and, if necessary, schedule a follow-up visit to resolve any issues.

Is fibre broadband installation affected by the weather or environmental factors?

The installation process itself is typically not affected by the weather. It’s also worth noting that fibre optic technology is less susceptible to weather-related interference, such as signal degradation during rain or snow, which can impact traditional copper-based services.

Do I need to switch off or disconnect my existing internet service before the installation?

It's generally not necessary to switch off or disconnect your existing service before the fibre broadband installation. The technician will handle the necessary transitions to ensure a seamless switch to fibre.

Can I keep my current email address when switching to a new ISP for fibre broadband?

Whether you can keep your email address when switching ISP's depends on your current provider's policies. Contact your current ISP to inquire about email address retention or transfer options.

Nov 15, 2023

What is Fibre Network Planning? ...

Fibre network planning is the systematic and strategic process of designing a fibre optic network that brings high-speed broadband access directly to homes and businesses; also known as Fibre to the Premises (FTTP) broadband.

The network comprises a vast system of fibre optic cables that transmit data using light signals. The goal is to create a reliable, efficient, and cost-effective infrastructure that enables fast and consistent internet access.

What is involved in network planning?

Fibre network planning is a complex process involving several key components:

Feasibility study

Firstly, planners assess the feasibility of deploying a fibre network in a potential build town. This includes understanding the demand, existing infrastructure, regulatory requirements, and potential obstacles.

Route planning

Once the feasibility is established, the planning team determines the routes the fibre optic cables will follow. This involves optimising the network layout for efficiency, cost-effectiveness, and scalability.


Surveying plays a crucial role in the planning stage. It consists of physically examining the landscape and environment to determine the best locations for laying fibre optic cables and installing network equipment.

Surveyors assess the terrain, existing infrastructure, and potential obstacles like roads, rivers, or buildings to ensure a smooth rollout.

Permitting and regulatory compliance

Our network planners obtain PIA Accreditations and ensure that health and safety regulations are followed as per the Construction Design and Management 2015(LINK) regulations.

Design and engineering

Detailed engineering and design work follows, specifying the exact locations for fibre optic cables, equipment, and network architecture. This ensures that the network meets the required technical standards to serve residents across the UK.

Importance of network planning:

Fibre network planning is a crucial part of the entire rollout process for several reasons:

Efficient resource allocation

Effective planning helps optimise the use of resources, ensuring that the network is built in the most cost-effective manner possible.


A well-planned network is designed to accommodate future growth in demand for broadband services. It can be expanded without major disruptions.


Proper planning helps create a robust and reliable network that minimises downtime and service interruptions.

Cost control

Accurate cost estimation and efficient planning can save money by avoiding unexpected expenses and project delays.

Regulatory compliance

Meeting regulatory requirements is crucial to avoid legal issues and delays that can hinder network deployment.

Customer satisfaction

Ultimately, well-planned networks provide high-quality broadband access, which enhances the quality of life for residents and supports local economic development.

Planning strong fibre network foundations

In conclusion, fibre network planning is a critical process that involves thorough research, careful design, and efficient execution to create a high-speed broadband infrastructure.

It ensures that the network is built in a cost-effective, reliable, and scalable manner while complying with all necessary regulations and meets the growing demands for broadband connectivity in the digital age.

The success of our FTTP network depends significantly on the meticulous planning that goes into development.

Nov 3, 2023

How to Choose a New ISP: What To Look For...

Fed up with your internet constantly letting you down?

When it comes to choosing the ideal Internet Service Provider (ISP), there's a world of options beyond the mainstream providers.

You don't have to settle for overpriced plans, unreliable connections, and subpar customer service.

Exploring alternative ISPs can lead you to hidden gems that offer better value and service tailored to your needs.

Let's dive into the steps that will help you choose a new ISP.

Impeccable reliability

Pick an ISP that won't leave you staring at the buffering wheel. Don't assume mainstream providers are the only reliable options; many alternative ISPs pride themselves on dependable service.

Read reviews and look into the technology the ISP uses. If the provider claims to use fibre, make sure that it is FTTP broadband which means it is a full fibre connection!

Find your ideal speed

Choose an internet service package to meet your needs, preventing frustration from sluggish connections or overpaying for speed you may not use. Alternative ISPs often offer a variety of speed options.

Most full fibre ISPs will start their speed offerings at 150Mbps! Be sure to do a speed test now to understand what you currently receive.

Budget-friendly pricing

Escape the high costs associated with mainstream ISPs. Alternative providers frequently offer comparable service at a fraction of the price.

Keep an eye out for installation fees, equipment costs, and promotions that can affect your monthly bill.

After you start your research, you’ll very quickly find internet service providers that offer far better value than some more well-known providers.

Customer service matters

Enjoy personalised and attentive customer service from alternative ISPs.

Avoid being a mere number in a giant corporation's customer database. Responsive support can make all the difference when issues arise.

Look into reviews to see if you can find anything about customer service from existing customers. They’re the true indicator of helpful support!

Eliminate data caps

Free yourself from data caps that restrict your internet use. Alternative ISPs often offer unlimited data usage plans that are ideal for avid streamers, remote workers, and gamers.

Read the fine print or ask the question and be sure to understand if there is a data cap on any package you are thinking of choosing.

Embrace local and regional ISPs

Support local businesses by choosing a local or regional ISP. They're often deeply rooted in their communities and provide specialised services that can be more personalised.

Be sure to research who is available in your area and look past the comparison websites.

Innovation and unique features

Alternative ISPs are often quicker to adopt new technologies and offer innovative features. Keep an eye out for cutting-edge equipment and value-added services that enhance your broadband experience.

The latest in technology is full fibre. A lot of ‘alt-nets’ (alternative broadband network builders to Openreach) are building full fibre networks which means that you can receive faster broadband than what you are currently on.

Bundle for savings

Save money by bundling services, such as TV, phone, and internet, with alternative ISPs. Customise your package to your specific needs and budget.

Thorough research

Investigate your options thoroughly. Read reviews, seek recommendations from friends and family, and check third-party ratings. You may discover alternative ISPs with exceptional service and customer satisfaction.

Risk-free trial periods

Many alternative ISPs are so confident in their services that they offer risk-free trial periods or money-back guarantees. If you're unsatisfied, you can easily switch back or try another alternative provider.

Do ensure that if you go down this route that you are mindful of your cancellation date for your existing provider and new install dates so that you aren’t without internet or paying two providers for a lengthy overlap period.

The choice is yours

Embrace the power of choice and find an ISP that aligns with your lifestyle and budget. Your online experience will thank you for it!

Oct 26, 2023

Full Fibre Installation Process: The Ultimate G...

If you've recently signed up for a full fibre broadband connection, or are considering it, you might be wondering what to expect during the installation process.

In this comprehensive fibre broadband installation guide, we'll take you through the entire journey of getting your home connected to the lightning-fast world of full fibre (LINK).

What is Full Fibre Broadband?

Full fibre broadband, also known as Fibre to the Premises (FTTP), is the latest and fastest technology for delivering broadband to your home.

Unlike FTTC, also known as traditional broadband, which often relies on older copper cables, full fibre uses ultra-thin strands of glass or plastic (fibres) to transmit data at the speed of light.

This results in an ultrafast and reliable connection which is perfect for streaming, gaming, remote work, and much more.

Step 1: Booking Your Installation

The first step is to book your installation with your chosen internet service provider (ISP).

They will arrange a convenient date and time for the installation team to visit your home.

You'll typically receive an email or text message with all the details just to confirm this.

Step 2: Site Survey

On the day of your installation, a technician will perform a site survey.

They will assess the best route to run the fibre optic cable from the nearest distribution point on the new fibre network which can connect to your home.

Depending on the network infrastructure, your line will either come underground or overhead via a telegraph pole.

Step 3: External Cabling

During the external cabling phase, the technician will carefully drill a very small and precise hole in your external wall.

This hole is a key part of the installation process as it allows the ultra-thin fibre optic cable to be fed from the outside of your home to the inside, ensuring a secure connection.

Rest assured that this hole is exceptionally small, designed to be discreet and unobtrusive.

This will then be covered with a small plastic cabinet that will house any excess fibre optic cable keeping it all neat and tidy.

Step 4: Internal Installation

After the external cabling is in place, the technician will install the necessary equipment inside your home.

This includes the ONT (Optical Network Terminal), which is a small device that converts the optical signal received from the fibre into a digital signal that can be used by your devices.

This will then also connect to your router which will then be able to give you your internet access.

Step 5: Testing and Configuration

With everything in place, the technician will thoroughly test the connection to ensure it's working correctly.

They will also configure your router, set up your Wi-Fi network, and provide you with any necessary login information.

Step 6: Enjoying Full Fibre Broadband

Once the installation is complete, you're ready to enjoy the benefits of full fibre broadband(LINK)!

You can connect all your devices, stream movies in 4K, have lag-free online gaming sessions, and work from home with lightning-fast broadband speeds.

Full Fibre Installation Process

Getting a full fibre broadband installation is a smooth and efficient process designed to bring a high-speed connection to your doorstep.

From the initial booking to the final configuration, trained technicians ensure you have a reliable connection that will enhance your online experience.

If you're considering upgrading to full fibre in your area, be sure to see if you are within our build rollout by checking your availability today!

Don't hesitate to reach out to your chosen ISP for more information and to book your installation. We look forward to welcoming you to the world of full fibre broadband!

Please note that not all fibre installations go like this and every network operator differs in their method. This is how we here at Netomnia bring ultrafast broadband to your home.

Remember to check with your local ISP for specific details about the installation process in your area.

Aug 31, 2023

What is Dark Fibre & What are the Benefits?...

Netomnia is the UK’s fastest-growing fibre broadband operator, providing connectivity solutions through fibre infrastructure to bring ultrafast broadband to residents and businesses across the country.

We are using our expertise to create a brand-new fibre network to provide thousands of premises with access to sustainable broadband that will benefit communities for decades to come.

This approach allows us to deliver multi-gigabit symmetrical broadband to every property connected to our network, providing sufficient bandwidth to ensure all users have access to the best fibre infrastructure of its kind directly to their homes or businesses.

In addition to PON networks and point-to-point ethernet, we also provide dark fibre solutions, working with partners to improve connectivity opportunities for everyone.

What is dark fibre?

Dark fibre refers to unused or unlit optical fibre cables that have been laid but are not currently in use. Organisations can lease or purchase these dark fibre strands to establish their own private network infrastructure, which offers various advantages in terms of control, scalability, and bandwidth.

When using dark fibre, organisations can choose electronic equipment (such as transmitters, receivers, and switches) to light up the fibre strands according to their specific needs.

This allows them to have full control over the network from end to end, including service protocols and bandwidth management. Because the organisations will have exclusive access to the fibre strands, they can optimise the network to their requirements.

Some benefits of using dark fibre include:

Control: Organisations have complete control over the network's configuration, maintenance, and security protocols.

Scalability: Dark fibre provides the potential for virtually unlimited capacity expansion, allowing organisations to adapt to growing data demands without major infrastructure changes.

Security: Since the network is isolated and controlled by the organisation, security can be tailored to specific requirements.

Low Latency: Dedicated use of dark fibre can result in low latency connections, important for applications that require real-time data transmission.

Customisation: Organisations can select the equipment and technology that best fits their needs and customise the network architecture accordingly.

Cost Efficiency: While there's an initial investment in setting up the equipment, leasing or owning dark fibre can be more cost-effective over time compared to recurring leased line costs.

Netomnia and dark fibre

It's worth noting that setting up and managing a dark fibre network requires technical expertise and resources, and that’s where Netomnia comes in.

Using our expertise, our customers and partners can design their own innovative solutions, which they can then install on what is effectively their own mini-private network.

CASE STUDY: Connecting Outdoor Small Cells in the City of London with Netomnia and Freshwave

Aug 25, 2023

Broadband and Working from Home: Tips for High-...

The pandemic in 2020 accelerated the world’s transition into remote working. As a remote worker, it is crucial that you have the ability to work as seamlessly as you would from an office.

Having a reliable and high-speed internet connection can ensure that your work gets done stress-free.

If you aren’t familiar with the details of good broadband, don’t worry, we’ve got you covered. We’ll talk about why having the best broadband is so important and what to look out for when selecting providers.

How to Choose the Best Broadband for Working from Home?

Understanding what makes a good broadband service is important when choosing the best broadband for working from home.

Some key aspects to consider are the following:

  1. Connection Type – determine which type of broadband connection is available in your area, whether that be ADSL, FTTC, Satellite or even FTTP. If you have FTTP in your area, then you’re in luck! This is widely considered the best connection type for speeds and reliability. Vital if you are working from home.

  2. Speed– understand what current speed you are on now so that you know which speeds to avoid. The rule of thumb is the higher the Mbps the quicker your internet connection! If you are currently on 60Mbps, seek out packages of 150Mbps (or more!)

  3. Data Limits – check if your desired plan has any data caps or fair usage policies. If you are working remotely, you’ll probably need to be on an unlimited data plan to avoid disruptions in your workflow.

  4. ISP Reliability and Customer Service – research the internet service provider (ISP) to understand their customer service. Check on TripAdvisor or other trusted review platforms. This can give you an insight into how they will treat you as a customer as well!

What is a Good Broadband Speed for Working from Home?

The ideal broadband speed for working from home depends on the type of tasks you perform regularly.

Generally, the higher the better when it comes to broadband speed and if you're looking for the best then look no further than fibre broadband. Some younger couples with fewer connected devices can work off a lower amount such as 150Mbps (or less depending on their reliability).

Some workers with families will have more connected devices and therefore their broadband contention ratio will be higher.

This means that the bandwidth their device receives will be less in comparison.

If you are thinking of upgrading broadband for a quicker connection, get the most that you can afford!

How to Get the Most Out of Your Broadband When Working from Home

To ensure that your new broadband package stays fast and optimised, here are some tips to help keep your broadband speed sharp:

  1. Router position matters – avoid placing your router in a cupboard or in an enclosed space. Walls/doors can interfere with a device’s connection.

  2. Use Ethernet cables – for a further broadband boost, you can use ethernet cables. This is where you directly plug your device into the router. This can help give a speed boost on those rare occasions you may need more!

  3. Manage connected devices – to keep speeds high, be sure to manage the number of connected devices. Remember when we spoke about contention ratio? By keeping this low (the number of connected devices) it means a larger slice of the bandwidth can go to the remaining connected devices.

  4. Secure your network – to avoid unauthorised devices accessing your network, be sure to password protect your network. Additional devices can slow down your connection.

  5. Consider Mesh Networks – to really amp up your entire property’s broadband speed, consider investing into mesh networks. These are multiple access points across the home that act as one singular, larger network.

Having a fast and reliable full fibre broadband connection enables seamless communication, efficient task completion, and increased productivity. By carefully choosing the right broadband package, you can create an ideal work-from-home environment that maximises your work output and efficiency.

Aug 10, 2023

FTTP: How Does It Work? ...

Fibre to the Premises – or FTTP as it is better known – is a broadband technology that involves the use of strictly fibre optic cables to pass data from the network exchange through to your home or business.

There are several reasons why using ultrafast, FTTP broadband is preferable for customers, but the most important reasons are that it is much faster and much more stable than other existing broadband services.

How Does FTTP Work?

FTTP (Fibre to the Premises) broadband is the best quality internet connection to your home or business currently available.

But how does it work?

It involves the use of fibre optic cables to transport data from the exchange to a distribution point in your area, and then using more fibre optic cables from the distribution point to you.

It is known as ‘full-fibre’ internet.

How Is This Different from Existing Broadband?

There are two common types of existing broadband – DSL (Digital Subscriber Line) and FTTC (Fibre to the Cabinet).

DSL internet is the most basic type of broadband connection that is available. It uses copper cables to transmit electrical signals from the exchange to a street cabinet, and then across to the property.

This is the slowest form of internet connection, providing a maximum speed of 10 Mbps. It is susceptible to electromagnetic interference from heating systems which can affect performance.

DSL internet lines are not, however, adequate for the use of domestic customers or businesses in the modern day.

FTTC broadband provides internet services that use a combination of copper cable and fibre optic cable.

In this case, the fibre optic cable runs from the exchange to a local connection point, then copper cable to the home or business premises.

This can provide internet speeds of about 80 Mbps – significantly slower than the 10 Gbps that is provided by full-fibre FTTP internet.

Although FTTC internet is adequate for the needs of many domestic and business customers, we are beginning to see a need for a more reliable, higher speed internet such as FTTP.

Why Are FTTP Speeds Better?

One of the main differences between FTTP and FTTC internet is that FTTP uses strictly fibre optic cables to transfer data – whether it is uploading or downloading.

The fibre optic cables send light signals (as opposed to the electric signals), meaning that data can move at the speed of light, therefore making internet speeds much quicker.

Can I Switch To FTTP?

FTTP ultrafast broadband is the best type of internet that is available at the moment. It is important to be aware, however, that it is not available everywhere in the UK at the moment.

Here at Netomnia, we are aiming to roll out FTTP internet to a million premises by 2024.

We are concentrating on connecting the areas that need it the most with FTTP internet but are always looking to expand our ultrafast full-fibre network.

You can find out whether we are currently providing FTTP internet in your area by entering your postcode into our postcode checker. If we do not yet cover your area, you can register your interest here so that we can look to supply your area as soon as possible.

Make the Switch with Netomnia

If you are keen on having FTTP ultrafast broadband installed, the first step is to check whether we serve your address.

If we can serve your address, then great news! You'll be directed to go to our ISP partner and order a service as we are only a network builder!

If we can not yet connect your area, it may be coming soon. Be sure to register your details through our website, and you'll receive emails when you move through our build process.

Aug 7, 2023

A Guide to Broadband Contention Ratio...

Broadband contention ratio plays an important role in our internet speed and connection. But what is it?

We’ve written this broadband contention guide in order to help you understand how you can leverage a better internet connection by understanding what it is and how you can get the better of it!

What is a Contention Ratio?

When it comes to broadband, a contention ratio refers to the number of users who share the same bandwidth on a singular internet connection. This is usually displayed in the form of a ratio (think 20:1, 50:1 etc).

This is how internet service providers (ISP’s) allocate their resource and manage their services.

Typically, the lower the number of users on a connection, the better the internet experience will before all users.

If it is busier, then more users are sharing the same amount of bandwidth and that will slow things down.

This is also what we mean by ‘peak hours’. During ‘peak hours’, more users will be on the internet, which means the broadband contention ratio will be higher.

This is why your speeds are affected during those times.

What is a Good Broadband Contention Ratio?

A good contention ratio is one that allows for a seamless internet connection for all users on the same connection. These will vary depending on the type of connection you are on (more about that later).

A ratio of 20:1 or lower is generally considered a good broadband contention ratio. If it is higher, than you may experience a slower/frustrating internet experience.

For business users or those with higher internet demands (think streamers, gamers etc.) then a ratio of 10:1 should be your aim.

How are Internet Speeds Affected by Contention Ratios?

Internet speeds can be affected by contention ratios.

If more users share the same bandwidth amount (one line can only have a certain amount of bandwidth), then the capacity is divided by those users. The available bandwidth gets shared between each user on the line.

If there are more users, it means you get a thinner slice of the proverbial pie.

On the other hand, if there are less users sharing the same bandwidth, then you’ll experience a much better, smoother internet connection.

Is there an FTTP Contention Ratio?

Fibre to the Premises (or FTTP) is a type of broadband technology that only uses fibre optic cables from the exchange to your property. This allows for much faster internet speeds and more reliability.

In the context of contention ratios, FTTP or full fibre broadband isn’t applied the same way. Each property gets its own fibre optic line.

This fibre optic cable can transmit data a lot faster than copper cables (as it uses light to transfer data instead of electromagnetic pulses) and therefore cope with a higher demand of data.

Because each property receives its own fibre line, it means that not only are you receiving a stronger type of broadband (fibre optic over copper), it means that you are only sharing the bandwidth with those in your house hold.

If you have minimal devices within your home, you’ll notice a much smoother experience on a stronger connection.

Broadband Contention Ratio

We hope this broadband contention guide has been useful in helping you understand more about the topic. If you think that your contention ratio is too high, be sure to see if we can serve you your own fibre optic line into your home.

As an FTTP network builder, we can ensure you receive the best internet connection possible whilst our ISP partners will provide you with a great broadband package.

Check the your FTTP availability today in your area to see if you can receive an full fibre connection!

May 22, 2023

How To Switch Internet Providers...

If you're thinking about switching internet providers, it can seem like a daunting task.

But it's not as hard as it might seem!

Much like you would switch your car insurance, or phone insurance for a better deal, broadband should be no different.

Just because you’ve been with the same provider for so long, it doesn’t mean they have the best deal.

Here’s a step by step guide on how to switch internet providers.

Before we start, just to note, we here at Netomnia only build the network! We do not supply internet packages ourselves!

Switching Internet Providers

Do your research!

First, research new providers in your area.

You can use online resources like review sites or comparison websites to find new providers.

But keep in mind that these websites may not feature every single option - just those willing to pay for spaces on them.

Look past just the first few listings in Google!

Once you've found a provider you're interested in, check whether they are available in your area.

Be prepared to look for a lot of options. It will be time-consuming, but it will be worth it when you find the right provider.

Compare packages

Next, compare the plans and packages offered by the new provider with your current plan.

For this step, it is important that you know your current broadband deal, how much you pay and what speeds you receive.

This is your foundation to find out if what you are researching is a good deal or not.

You might be surprised to find out that you can get a better deal with a new provider. But be careful of hidden fees that some providers might not include in their advertised prices.

Look for promotions or special deals that may be available to new customers.

Sign Up with New Provider

When you've decided on a new provider, contact them to set up service. Depending on who you choose, you might have to wait on hold for a while, but it's worth it to get a better deal.

Before you cancel your old service, make sure you're not under contract or else you might have to pay an early termination fee.

You also want to avoid cancellation charges, even if you're not under contract.

Return Any Old Equipment

If you were renting equipment from your old provider, return it to avoid additional charges.

Make sure to follow any instructions they give you carefully, so you don't accidentally incur additional fees.

Installation of New Service

Finally, install any new equipment provided by your new provider and enjoy your new internet service!

On the day, a lot of the hard work will be done by the installation engineers who will be able to liaise with you about the specifics.

Do ask them questions as they should be able to answer them!

Switching internet providers might seem like a lot of work, but it's worth it to get a better deal. Don't be afraid to ask questions and shop around to find the best option for you.

Check your availability today to see if your home can access our network; it could be the start of something revolutionising!

Just to remind, we only build the network, we are not an ISP!

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